Privacy Policy

Allie Home Ltd Privacy Policy

This Privacy Policy describes how Allie Home Ltd, also known as Allie Home (“we” or “us”) collects, uses, shares and protects your personal information. This Privacy Statement applies to your use of the Allie Home website and/or mobile applications or when you otherwise provide your personal data to Allie Home, for example, if you are looking to buy, sell or rent a property. Please read this Privacy Statement carefully and contact us if you have any questions. Should you have any queries in respect of this Privacy Statement or our use of personal data or if you would like to exercise any of your data subject rights, please contact us at info@alliehome.co.uk.

Information we collect directly from you

We collect personal information when you use our services or interact with us, including when you visit our website, participate in telephone calls and email correspondence with us,, register for an account, sign up for our newsletter, or otherwise provide information directly to us. The type of information we collect may include the following:

• Name
• Email address, postal address
• Username and password
• Telephone and/or fax number
• Date of birth
• Gender
• Demographic information
• Information about dependents or vulnerable people in your household, if you choose to provide us with such information
• Payment information (such as a credit card) and bank account details
• Other financial records (such as bank statements)
• Proof of identity documentation, such as passport or driver’s licence
• Credit reference checks
• Marketing preferences
• When you contact or visit us, we may process the details of your enquiry, application, communication, complaint, survey responses and other interaction information
• Call recording data including a recording of our conversation with you when you call our customer service line
• Information captured to meet health and safety obligations
• Links to professional profiles.

Information we collect when you visit our sites, view our online ads or promotions, or other services

We use cookies and other tracking technologies to collect information when you visit our sites, view our online advertisements or promotions, or use our mobile applications or other services. For more information on this, please see our Cookie Policy.

The following are examples of information we may collect with these technologies:

• Information about your device, browser and operating system
• IP address
• Web pages you view on our sites
• Allie Home emails you open

Information we collect from third-party sources

We also collect your personal data from the following third-party sources: publicly available sources (such as the telephone directory), third-party reference agencies, social media platforms, legitimate marketing lists or your permitted referral agents.

Examples of information we may collect from other sources are:

• Name
• Postal address;
• Email address and contact telephone number;
• Date of birth;
• Income level;
• Reference and background data;
• Employment information such as your employers name and job title; and
• Publicly observed activities or information made available by you to the public, including social media channels and other internet services.

The law treats some types of personal data about you as “special” as such data requires more protection because of its sensitive nature. This includes information about your race, religion, health, sex life, political opinions or sexual orientation. This also applies in relation to criminal offences. We will only collect or use this type of personal data (a) with your explicit consent or (b) if the law requires us to do so.

Use of Information

We use your personal information to provide and improve our services, respond to your inquiries, send you marketing communications, and comply with legal obligations. We may also use your information for research and analysis purposes.

Who do we share your personal data with?

We share your Personal Data within Allie Home and with other organisations so we can provide our services to you and comply with our legal duties. We have set out below who these organisations are and the reasons for sharing your personal data with such organisations.

Co-promotions with carefully selected business partners

We may collect personal and other information for a co-promotion or as part of a joint initiative with a business partner and share your information with that business partner. For these initiatives we will make clear at the point of collection that the information will be shared with Allie Home and the participating business partner and ask for your consent as required by applicable laws.

Information sharing with third parties and third-party service providers

We engage third-party service providers to perform a variety of business operations on our behalf. In doing so, we may share your personal data with them. We provide our service providers with only the personal data they need in order to perform the services we request, and we contractually require that they protect this information appropriately and not use it for any other purpose.

In providing our services, we may disclose your personal data to third-parties and third-party service or solution providers, for example:

• Third-party Customer Relationship Management (CRM) services or solution provider, including client relationship management tools.
• Third-party technology providers
• Anti-Money Laundering (AML) and Knowing Your Customers (KYC) verification service providers
• Third-party contractors
• Government departments
• Regulatory Authorities
• Property Developers
• Insurance providers, insurance brokers, insurers
• Joint agents with Allie Home, others agents by obtaining client’s consent
• Representatives or professional advisers such as solicitors, accountants and surveyors
• Tenancy deposit schemes (or deposit replacement service providers)
• The counterparty to your transaction e.g. your landlords, tenants, purchasers, vendors
• Third parties at the request of the client
• Utility service providers or utility management services

Other Situations

We may transfer or otherwise process your Personal Data:

• As part of the sale of a Allie Home brand to another company;
• When we have received your instruction to pass the sale of your property to another agent or when the nature of the services we are providing to you requires that we share your personal data. For example, if you want to view property, we will likely have to share your name and contact details with the vendor/landlord or building managers;
• To protect, defend or exercise the rights and property of Allie Home (including enforcing our Terms and Conditions);
• When required by law, court order and/or government authorities which might include background checks (such as credit reference checks through agencies, or fulfilling other regulatory purposes); or
• Where you tell us to share your personal data or otherwise have given us your consent to do so, for example, where you ask us to share your details with your solicitor, bank or mortgage advisor
• If you would like any further information on which third parties your personal data is shared with and the reasons why, then please contact us using the details below.

How do we keep your personal data secure?

When you provide us with your Personal Data, we will process it using our systems, meaning your details will be inputted into our secure databases. We have appropriate security measures in place to help ensure that your data is not lost, stolen, accessed by unauthorised third parties, or tampered with in any way. Internally, your personal data will only be accessible by those members of our staff that have a need to see your data (which will depend on the nature of the services we are providing to you). However, we cannot guarantee your personal data will be free from every security risk that may be possible when your information is sent to and from the website or the app.

How long do we keep your personal data for?

We will retain Personal Data for the period necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law. Generally, we will keep your personal data for as long as you are registered for our services or have an account with us. This is so we can:

• Communicate with you about any questions or complaints you may have after you have stopped being a user of our services
• To comply with the rules on accounting, reporting or other law; or
• To provide you with relevant information about products and services that you may be interested in.

Your communication options

Marketing Emails

If you have previously purchased products and/or services from us, we will send you emails about similar products or services from Allie Home which we think will interest you, unless you have opted out of such emails. This is based on our legitimate interests in promoting our business and to provide you with information about relevant products/services. If you change your mind about this, you can stop us sending you such emails at any time by clicking on the “unsubscribe” link at the bottom of any email. If you choose to stop receiving these marketing emails, we will still send you emails that are necessary for our relationship with you relating to the service we provide.

Postal Mail

You can stop receiving promotional postal mail from Allie Home by following the opt-out instructions that may be included within those communications or, contact your local office.

Mobile Text Messages

We only send you promotional mobile text messages if you explicitly ask to receive these (you opt-in). You can stop receiving promotional text messages by following the instructions to opt-out provided within that text messaging program.

Telephone Marketing

We only market to you via telephone if you explicitly ask to receive such calls (you opt-in). You can stop receiving promotional telephone calls by contacting your local office.

Individual Rights Requests

In certain circumstances, you have certain rights under data protection laws in relation to your personal data, as set out below.

Data Subject Access Request

You will not usually have to pay a fee to exercise any of the rights in this section. However, if your request is clearly unfounded, repetitive or excessive, we may refuse to comply with your request or charge a reasonable fee for the administrative cost of complying with your request. We may need to ask you for specific information to help us confirm your identity and to ensure we can satisfy your request. This is a security measure to ensure your personal data is not disclosed to anyone who is not entitled to receive it. We aim to respond to all requests within one month. Occasionally it may take us longer than a month to respond, if your request is particularly complex or you have made a number of requests; we will let you know within the month if this is the case and will keep you updated on our response time. Please contact info@alliehome.co.uk to request a copy of personal data about you which we hold.

Data Erasure (“Right to be forgotten”)

Deleting your online account won’t delete any data you’ve shared with Allie Home for reasons that aren’t connected with your online account. If you wish us to erase your data which is unconnected with your online account, please contact us (info@alliehome.co.uk) and we will deal with your request as necessary under applicable law. We may not always be able to comply with your request of erasure for specific legal and regulatory reasons.

Other Individual Rights

To the extent provided by applicable law and in certain circumstances, you have the following rights:

1. to request rectification of your personal data, which means that you have the right to request changes to incorrect or incomplete information that we hold about you;
2. to obtain restriction of the processing of personal data;
3. to object to the processing of personal data (including direct marketing);
4. to request not to be subject to solely automated decision-making, including profiling, which have a legal or similarly significant effect;
5. data portability; and
6. to withdraw your consent at any time if we are relying on consent to process your personal data (this will not affect the lawfulness of any processing based on consent which was carried out before you withdrew your consent).

Consent

Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time by contacting info@alliehome.co.uk. We will cease processing your personal data as soon as reasonably practicable following our receipt of your withdrawal.

Complaints

If you consider that we have processed personal data in violation of applicable law, please contact us as described below. If you consider that we have processed personal data in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you can contact us at info@alliehome.co.uk. You may also lodge a complaint with a supervisory authority if you have reasons to believe that we have not met our legal obligations (e.g. the Information Commissioner in the UK) or the national courts to seek a remedy if you think that your rights in relation to your personal data have been breached.

Links to Third Party Sites and Social Media

Our Sites may provide links to other websites and apps for your convenience and information. These websites and apps may operate independently from us. Linked sites and apps may have their own privacy notices or policies, which we strongly recommend you review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.

Social Networks and Third-Party Plug-ins

Our websites may include plugins from social networks or other third parties. An example of a plugin is the Facebook “Like” button. Where legally permitted, these plugins may communicate with and send information to the party that provided the plugin, even if you do not click on the plugin. This information may include your IP address, information about your browser and device, and the address of the web page you are visiting on our site. Loading, using or clicking the plugins may also place, read and transmit cookies. These cookies may contain a unique identifier the social network or third-party assigns to you. The loading, functionality and your use of the plugins are governed by the Privacy Statement and terms of the party that provided the plugin.

Please remember that any information you submit or post as user-generated content to Social Media sites becomes public information. You should exercise caution when deciding to disclose your personal, financial or other information in such submissions or posts. Allie Home cannot prevent others from using such information in a manner that may violate this Privacy Statement. Allie Home is not responsible for the results of such postings.

Data Transfers

We may transfer the Personal Data we collect about you to recipients in countries other than the country in which the information originally was collected, including outside of the European Economic Area (EEA) and the United Kingdom (UK). Those countries may not have the same data protection laws as the country in which you initially provided the information, however when we transfer or store your personal data outside of the EEA or the UK we will ensure we have put adequate measures in place to protect your personal data to an equivalent standard of protection as in the EEA and UK. Generally, we will only share your personal data with countries and organisations that/where:

• The European Commission has deemed as having equivalent data protection laws as in the EEA or UK; or
• We have completed a data transfer risk assessment and entered into a contract which includes certain requirements to make sure personal data is protected to equivalent standards as in the EEA and the UK.

You can ask us for more information about where we may transfer or store your personal data and how we will take steps to ensure your personal data is protected by using the contact details at the end of this policy.

Children’s Privacy

Our Sites are not directed to children under the age of thirteen and we do not knowingly collect Personal Data from children under the age of thirteen on our Sites.

Updates to our Privacy Statement

Allie Home’s Group Privacy Statement is reviewed as our service develops or if the law changes. We will always display the latest version of our Privacy Statement on our website and/or app.

How to contact us

For further information concerning our use of Personal Data or your rights, please email us at info@alliehome.co.uk.