Lettings FAQs From Tenants

Navigating the world of property rentals can often feel like deciphering a complex puzzle, especially for tenants. From understanding your rights and responsibilities to decoding the terms of your lease, there's a lot to grasp to ensure a happy and smooth tenancy.

That's why we've compiled a helpful guide to address the most frequently asked questions by tenants regarding lettings. Whether you're a first-time renter or seasoned in the art of tenancy, this blog aims to shed light on common queries and concerns facing you, providing you with the knowledge and confidence to tackle any rental challenge head on.

How can you verify the legitimacy of a letting agent?

In the UK, a credible letting agent should be registered with ARLA. This registration guarantees that the tenant's rental payments are safeguarded and that the agent is knowledgeable about relevant legal issues. Moreover, it requires agents to maintain their skills and experience through ongoing training. Allie Home are proud members of this association.

What does ARLA stand for?

ARLA stands for The Association of Residential Lettings Agents. Allie Home are proud members of this association.

What is the best way to locate a rental property?

Online portals selling them such as Rightmove and Zoopla are great places to start. Furthermore, you can discover properties listed on agents' websites and their social media platforms to find them.

What is the duration of a property rental?

Rental agreements are typically 12 months, including a 6-month break clause; but the exact length depends on your individual situation and the terms agreed upon with the landlord. This will change after the 1st of May 2026.

What is a Break Clause?

A Break Clause is a provision that permits either party to end the lease before the agreed termination date, provided appropriate notice is given.

Is it possible for me to rent a property as a student?

Absolutely! Students are typically required to pay 6 months or 12 months rent in advance, or they may choose to have a UK-based guarantor.

What is a guarantor?

A rent guarantor is someone who can guarantee rent payments and other rental obligations. They are responsible for making rental payments if the tenant falls into arrears, and they will compensate the landlord if the tenant defaults on the tenancy agreement in some other way.

Who can be a guarantor?

Usually, they need to be at least eighteen years old, and a UK resident. They need to pass a credit check, have enough income, and sometimes guarantors are required to be homeowners themselves.

How much do guarantors need to earn?

The amount a guarantor needs to be earning will depend on how much the rent is worth. Usually letting agents or landlords will only accept guarantors that earn three times the annual rent.

Guarantors also need to pass a credit check and provide referencing from their employer or accountant to verify income.

How do I secure a property once I've found one to rent?

After your offer is accepted, you'll be required to pay a Holding Deposit equivalent to one week's rent.

What does referencing involve and what documentation is required?

Referencing requires you to fill out a form with your personal information and supply a set of documents that validate your personal, residential, employment, and financial history.

Are there any additional costs and when should these be paid?

If your lease is an Assured Shorthold Tenancy (AST), the largest and only additional charges you'll incur are a security deposit equivalent to 5 or 6 weeks of rent and your first rent payment. These should be paid before the start of your tenancy, although you may be asked to pay at the time of signing the lease agreement.

Where will my security deposit be held?

In accordance with the Housing Act 2004, all landlords and letting agents must register a tenant's deposit in an authorized deposit scheme. This ensures that your deposit is safeguarded by a verified third party and will not be returned until both you and the landlord agree. Allie Home uses the Tenancy Deposit Scheme (TDS).

Who should I reach out to if there's an issue with my apartment?

If your rental property is overseen by a letting agent, you'll be given access to the contact information of your Property Manager, including an emergency number. They can help with any problems during your tenancy. If the landlord manages the property directly, you'll receive their contact details for any property-related issues.

What are inventory check-in and check-out reports?

At the beginning of your tenancy, an inventory clerk compiles a report listing all items, fixtures, and fittings in the property, along with their conditions. When the tenancy ends, a check-out report is generated to identify any changes.

What are my responsibilities at the end of my tenancy?

You're expected to organise and arrange a professional end-of-tenancy clean, and return all items to their original places. It's advisable to refer back to the inventory check-in report received at the beginning of your tenancy to search for guidance.

When can I expect to get my deposit back?

Your agent or landlord must inform you within 10 days if they intend to deduct any charges from your deposit, although the actual return of your deposit may take longer if there is dispute.

Am I responsible for paying for utilities and council tax?

Yes, tenants are usually responsible for paying for utilities like gas, electricity, water, and council tax, unless stated otherwise in your tenancy agreement. You may find you're also responsible for setting up accounts with the utility providers upon moving in.

Can the landlord increase the rent for the property let during my tenancy?

Landlords can increase the rent but must follow the application process as per your tenancy agreement and relevant local laws. Usually, rent increases are limited to once a year and tenants must be given appropriate notice.

What should I do if I wish to end my tenancy early?

If you need to leave before your tenancy agreement ends, first check your contract for a Break Clause or discuss the possibility of negotiating an early termination with your landlord or letting agent. Be aware that you may still be responsible for rent until a new tenant is found or your tenancy agreement expires.